Car & Van Hire - Auckland City

Each additional driver will incur an additional driver fee of $5 NZD plus GST per day, capped at a max of 5 days. Additional drivers must be present at pick up and provide their driving licence. Additional drivers must meet all age and driving licence requirements.

Minimum driver age is 21 years old. There is no maximum age, however drivers under 25 years old will only be able to reduce their damage liability to 340.00 NZD (excluding GST).
A young driver surcharge of 13.00 NZD per day, which excludes GST, applies to all Drivers aged between 21-24 years old.
Drivers between 21-24 years of age are restricted to vehicle classes Economy, Compact, Intermediate, and Standard only.
All drivers must have held their license for a minimum of one year. If any driver is on a probationary license there is an additional Probationary License Fee of 20.00 NZD per day, which excludes GST.

Vehicles cannot be driven in any other country. Ferry crossings with the vehicle are permitted. Customers are required to inform the hire branch about any cross-border travel at least 3 days in advance. Unauthorised cross-border travel will result in a breach of contract and incur a penalty charge. Parts of New Zealand are not suitable for access by hire vehicles. If the renter takes the vehicle to any of the following areas, their liability for any loss or damage may increase and any optional protection product selected such as loss or Collision Damage Waiver will be voided: Ball Hutt Road (Mt. Cook), Skippers Road (Queenstown), Ninety Mile Beach (Northland), Te Paki Stream Bed, the road to Macetown in the Queenstown Area, the coast road to Russell (Northland), or any unformed road, track, or thoroughfare, including beaches and gravel roads that are not officially designated a road.

Collision Damage Waiver (CDW) is an optional coverage that reduces the applicable excess/deductible amount in case of damage to and/or theft of the vehicle. If CDW is not included in the reservation, it is available for purchase.

The excess/deductible can be reduced to 1000 NZD (GST inclusive) for the car categories Economy, Compact, Intermediate, and Midsize SUV. For Fullsize, Standard, EV, and Premium vehicles, the deductible is reduced to 1500 NZD (GST inclusive). All passenger vans have a reduced excess/deductible of 3000 NZD (GST inclusive). The excess/deductible will be charged every time a vehicle is damaged, lost, not returned, or stolen.

Before purchasing CDW it is advised to determine if personal coverage is adequate to cover damage, theft, loss of revenue, administration fees, diminishment of value, and any towing, storage, or impound fees. If CDW is declined, the renter will be required to pay these charges up to the deductible amount and seek compensation through their carrier of personal coverage. CDW is not insurance.

One-way drop fees apply for all valid one-way rentals in New Zealand.

In the event that the renter returns the vehicle to a location different from the one noted on the original rental agreement, Alamo Rent-a-Car NZ reserves the right to charge a relocation fee based on the KM distance table below.

From 1 KMS to 50 KMS – Charges excluding GST: NZD 46.00
From 51 KMS to 250 KMS – Charges excluding GST: NZD 287.50
From 251 KMS to 500 KMS – Charges excluding GST: NZD 575.00
From 501 KMS to 750 KMS – Charges excluding GST: NZD 920.00
From 751 KMS+ – Charges excluding GST: NZD 1,500.00 (max charge)

The car will be supplied with a full tank of fuel. Customers must return the car with a full tank, otherwise refuelling charges at the listed rate plus a 12.5% fee will apply.

A valid credit card or debit card must be provided for all rentals. For payments we accept all major credit cards, debit cards and cash and for deposits we only accept all major credit cards, we do not accept debit cards or not cash. Charges for options and coverage must be settled at the commencement of the rental together with a deposit (bond). The credit card holder is listed as the hirer and must be present at the time of rental commencement. The credit card deposit by way of authorization is NZD 200.00.

A credit card fee of 2.5% applies and is applicable to all rental charges excluding the deposit bond; including any optional items purchased and damage liability charges. There is no refund of credit card surcharges.

Union Pay Cards:
Unfortunately, the rental location cannot accept a card branded only by Union Pay. The rental location accepts Visa and MasterCard with Union Pay logo on the card.

All drivers must present a fully valid driving licence. Electronic or digital driving licences are accepted as long as they are on the government app. All drivers must have held their licence for at least 12 months. In addition, all renters must present a valid photo ID such as a passport or government-issued photo ID. A valid debit or credit card in the renter's name must be presented upon collection of the vehicle. If the driving licence is written in a language and characters different from those of the country of hire, an International Driving Permit or an NZTA-approved English translation is also required. Renters are advised to check whether local authorities require foreign drivers to present an International Driving Permit to avoid the risk of potential fines. Renters with licences from countries that are not part of the International Driving Permit Agreement should carry a certified translation. Customers can drive in the country of hire using their driving licence from their country of origin for up to 12 months. If staying in the country for longer, customers are required to convert to a NZ driving licence. Renters from the local area must provide proof of residence by presenting a recent utility, phone or credit card bill.

In New Zealand there is no need for third party compulsory insurance (CTP) as there is a form of insurance scheme managed by the Accident Compensation Corporation (AA) which covers injuries caused by car accidents via a fund by levy that is paid as part of the motor vehicle registration fees. This scheme provides no fault cover, meaning that any person injured as a result of an accident is covered. This cover does not include property or damage to other vehicles. There is no fixed coverage limit per policy.