Car & Van Hire - Maastricht Centraal Train Station

All additional drivers must meet all rental requirements. Additional drivers can be added at any rental location and at any time during the rental. An additional driver fee of 8.50 EUR incl. VAT (21%) per day applies.

When you return the car outside opening hours of the rental location, you have to park the vehicle on the Enterprise assigned parking at Maastricht Downtown rental location and lock the vehicle. Accordingly place the key in the drop box located at the Enterprise rental location.

The minimum age requirement to hire all vehicles is 25. The maximum age to hire is 80. Renters between the age of 18 and 24 may hire all categories except Full-Size, Premium, Luxury and Special. No additional fees apply to young drivers.

Vehicles can be driven in Andorra, Austria, Belgium, Denmark, Finland, France, Germany, Gibraltar, Italy, Ireland, Liechtenstein, Luxembourg, Monaco, Norway, Portugal, San Marino, Spain, Sweden, Switzerland, the United Kingdom and the Vatican (Area 1). Any islands are excluded from cross-border travels. Travels to Norway and Sweden are only permitted between 1 May and 30 September. On request, vehicles may also be driven in Croatia, Czech Republic, Poland, Slovakia and Slovenia (Area 2).
Standard, Full-Size, Premium, Luxury and Special vehicles, as well as the brands Audi, BMW, Mercedes and Volkswagen, are not permitted to go into Area 2. A surcharge of 5.00 EUR per day excl. VAT (21%) will apply for all cross-border travels to Area 2. Prior authorisation to leave the country with the vehicle is not required, except when travelling to countries in Area 2. Driving the vehicle into any unauthorised country without prior authorisation is a breach of contract and will require the customer to pay for all recovery expenses.

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Limit your liability and avoid extra costs by choosing a coverage option. By choosing extra options online, you benefit from the best pricing.

Collision Damage Waiver And Theft Protection (CDWTP) is an optional coverage which reduces liability in the event of damage or theft of the vehicle when no responsible third party is identified. If purchased or included in the rate, the excess for the car categories Mini, Economy, Compact, Intermediate, Standard and Full-Size is 900 EUR, for the car categories Full-Size SUV, Premium and Luxury, it is 1200 EUR, and for Special vehicle category, it is 3000 EUR.
This product only covers damage to the body of the vehicle. It does not cover roof, tyres, or windows, broken/lost keys, or contamination of fuel. Damage to the underbody and/or roof due to collision with bridges, tunnels, overhanging structures etc. is excluded from the damage cover unless force majeure can be proved.
Before purchasing CDWTP, it is advisable to determine if the renter's personal coverage is adequate to cover damage, theft, loss of revenue, administration fees, diminishment of value and any towing, storage or impound fees. If CDW-TP is declined, the renter will be required to pay these charges and seek compensation through their carrier of personal coverage. CDW-TP is not insurance.

Location services delivery and collection for corporate accounts. Please contact the branch for further information.

For all reservations, there is a lead time of 1 hour from the time the booking is made before it is confirmed. All vehicles will be held for up to half an hour after the scheduled pick-up time during opening hours. If you are running late, please contact the branch to make them aware of this.

All hires where the vehicle is not returned to the same location as it was collected from will be subject to a one-way fee. The one-way fee varies based on car category, location and pick-up date. The exact amount of the one-way fee will be displayed during the reservation process when entering the dates, desired route and car category. For all one-way hires (domestic or international), authorisation must be obtained either prior to arrival or at the hire counter. If the renter returns the vehicle one way without authorisation or returns the vehicle to any other location than the return location reflected on their rental agreement, an additional repatriation fee will be charged. Unauthorised international one-way drop-offs will incur a repatriation fee of €1200 (excluding VAT), in addition to the applicable standard one-way fee. Domestic one-way drop-offs are available between hire branches in the Netherlands. International one-way drop-offs are possible at selected Airport branches in Belgium, France, Germany and Luxembourg only.

As a customer, you can choose how to pay for fuel or EV recharging when returning the vehicle.
 
Fuel and EV policy at non-airport locations:
You may refuel or recharge the vehicle to the same level as received at the time of hire.
If you choose not to refuel or recharge the vehicle to the same fuel or charge level, you will be charged the local rate, which is typically above the local fuel price or per kilowatt-hour price.
A full tank of fuel or a fully charged EV is not guaranteed.

Fuel and EV policy at airport locations:

You may refuel or recharge the vehicle to the same level as received at the time of hire.
If you choose not to refuel or recharge the vehicle to the same fuel or charge level, you will be charged the local rate, which is typically above the local fuel price or per kilowatt-hour price.

Note: Local fuel and kilowatt rates will vary by the area in which you are hiring a vehicle.
A full EV charge is considered above 80%.

All-season tyres are available to purchase at time of pick-up on a limited number of car categories between 1st November and 31st March for a daily charge of 21.00 Euro and maximum 210.00 Euro per hire. In cases of loss or damage, a replacement fee of up to 3500.00 Euro applies. If travelling cross border, all-season tyres may be a legal requirement. Please check with the hire branch at time of hire.

All major credit cards issued by either American Express, Mastercard, Visa or Diners Club are accepted. All cards presented must be in the renter's name and must be valid for the duration of the hire. Digital cards (Apple Pay/Google Pay etc.), travellers' cheques, prepaid cards, cash, debit cards and retail store cards are not accepted as methods of payment.
A security deposit plus the estimated cost of the hire will be taken at the time of hire, or in the case of prepaid reservations, a security deposit plus the total amount of ancillaries purchased at the counter. For Luxury and Special vehicles, two major credit cards in the main driver's name are required for security purposes. The deposit amounts based on vehicle category and protection products selected/included are listed below:
Mini, Economy, Compact, Intermediate and Standard vehicle categories:
No Damage Waiver included or selected—Hire amount plus 600 EUR security deposit
Collision Damage Waiver (CDWTP) or Collision Damage Waiver Super Cover (CDWS)—Hire amount plus 400 EUR security deposit
Collision Damage Waiver Top Cover (CDWT)—Hire amount plus 200 EUR security deposit
Full-Size vehicle category:
No Damage Waiver included or selected—Hire amount plus 1200 EUR security deposit
Collision Damage Waiver (CDWTP), Collision Damage Waiver Super Cover (CDWS) or Collision Damage Waiver Top Cover (CDWT)—Hire amount plus 600 EUR security deposit
Premium and Luxury vehicle categories:
No Damage Waiver included or selected, Collision Damage Waiver (CDWTP), Collision Damage Waiver Super Cover (CDWS) or Collision Damage Waiver Top Cover (CDWT)—Hire amount plus 1200 EUR security deposit
Special vehicle category:
No Damage Waiver included or selected, Collision Damage Waiver (CDWTP), Collision Damage Waiver Super Cover (CDWS) or Collision Damage Waiver Top Cover (CDWT)—Hire amount plus 5000 EUR security deposit
These amounts will be held on the credit card until the vehicle is returned and the final hire charge is debited. Any charges for damages, fines, taxes, penalties and the related administration fees accrued during the hire period will also be debited from the credit card after the return of the vehicle.

All drivers must present a fully valid driving licence. Electronic or digital driving licences are not accepted. All drivers must have held their licence for at least 1 year. In addition, all renters must present a valid photo ID, such as a passport or government-issued photo ID. A valid credit card in the renter's name must be presented upon collection of the vehicle. If the driving licence is written in a language and characters different from those of the country of hire, an International Driving Permit is also required. Renters are advised to check whether local authorities require foreign drivers to present an International Driving Permit to avoid the risk of potential fines. Renters with licences from countries that are not part of the International Driving Permit Agreement should carry a certified translation.

All the vehicles in the enterprise fleet are insured against bodily injury and property damage that you might inflict on a third party as a result of an accident involving the vehicle. The amounts for such liability cover are available on request. In particular, you must comply with the rule concerning permitted destinations, as set out in the - General Car Rental conditions of Enterprise Rent - A - Car NL - in order to have the full benefit of the insurance provisions.